FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS
BUSINESS COMMUNICATION Unit-IIntroductionImportance of Communication Skills in Business Management. Types of Communication – The Media and Tools of Communication. The Communication Process. Barriers and Gateways to Communication. Unit-IIVerbal and Non-Verbal CommunicationPersonal Language and Body Language. Types of Managerial Speeches – Occasional Speech; Thematic Speech. Group Communication in – Group Discussions, Meetings, Seminars and Conferences. Art of Facing Interviews in – Selection or Placement, Appraisal, Disciplinary Committees and Exit Interviews. Unit-IIIWritten Communication SkillsFormats for Business Letters and Memos: Routine Type; Sales Promotion, Bill Collection, Disciplinary Action; Persuasive Messages; Negative Messages; Job Applications. Preparing a Professional Resume and Cover Letter, Follow-up Messages and Letters. Internal Communication through – Memos, Minutes, Notices, Circulars. Writing Effective Business Reports; Digital Communication. PowerPoint Preparation; Using Web as a Source of Knowledge Sharing. Unit-IVRecruitment and Employment CorrespondenceDrafting the Employment Notice, Job Application Letter; Curriculum Vitae/Resumes; Joining Interview; Offer of Employment; Job Description; Letter of Acceptance, Letter of Resignation and Promotion, Testimonials and References. Unit-VBusiness and Social EtiquetteProfessional Conduct in a Business Setting – Workplace Hierarchy;Proper Wayto make Introductions; Use of Courteous Phrases and Language in the Workplace. Professional Image – Appropriate Business Attire; Telephone Etiquette; Table Etiquette.Language lab class for practical in business communication.
